Returns & Refunds
Returns policies vary by retailer.
Important Notice
Cartlio is a price comparison website and does not sell products directly. Returns and refund policies vary depending on the retailer where you make your purchase.
We recommend checking the retailer's returns policy before completing your purchase.
General Returns Information
Most UK retailers offer the following:
- 30-day returns window for most items
- Items must be unused and in original packaging
- Proof of purchase required
- Refunds to original payment method
Return Exceptions
Many retailers have restrictions on certain items:
- Personal care items opened or used
- Software with seal broken
- Custom or personalized items
- Gift cards
- Final sale items
How to Return
To return an item purchased from a retailer:
- Log into your account on the retailer's website
- Go to My Orders or Returns section
- Follow their return instructions
- Use the provided return label or sticker
- Drop off at designated location
Questions?
For specific returns questions, please contact the retailer directly. Their customer service team will be able to assist with return queries for your order.